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Course Descriptions

BUSN 150: Customer Relations

- There are no formal prerequisites for this course, however completion of placement tests or equivalent is required.

This course involves all phases of general office work, including the values and attitudes necessary for successful interaction with co-workers and clientele/customers served. Presented in a workshop/seminar mode with simulation exercises, the course will focus on verbal and non-verbal communication including effective listening and telephone skills; the attitudes, values and practices of different cultures, races and ethnic groups; and interpersonal relationships, including tolerance of others; team processes; and dealing with difficult people. 1 credit hour

Career and Technical Course: This course is a specific requirement for an Associate of Applied Science or certificate program and may not transfer. Please consult with your advisor about transferability.

Business Questions

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