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Student Disputes & Appeals

Students can use the Student Appeals process when they question a decision that has been made. Students can appeal course-related matters or other non-course issues.

Time Limit:

Students should seek issue resolution immediately. Students must appeal within 30 business days from the end of the semester in which the issue occurs. The appeal must be finalized by the end of the next semester.

Specific Steps for Course-Related Issues

As issues arise, students must seek resolution from faculty and staff.

Step 1: When a student has a course-related issue, he/she should immediately email or meet with the faculty member. The student should explain the issue and state what he/she wants the College to do. The faculty member will provide a dated decision in writing.

Step 2: If the student is still unsatisfied with the decision from Step 1 above, the student can appeal to the Instructional Chair/Dean. The student should in writing explain the issue and state what he/she wants the College to do. The Chair/Dean will provide a dated decision in writing.

Step 3: If the student is still unsatisfied with the decision from Step 2 above, the student can initiate a final appeal to the Vice President of Learning and Student Success. The final appeal must be made within 10 business days of the dated Chair/Dean’s response. A final appeal includes a written document explaining the reason for the appeal and the proposed resolution. Each appeal must provide supporting documentation.

Appeals may be emailed to: appeals@heartland.edu

The Vice-President will provide a dated and written response to the final appeal. The College will send communication to the student’s official my.heartland email, and the College will scan the communication into the student record.

Course-Related Dispute First Contact Second Contact Formal & Final Appeal
Undergraduate Instructor Dean of Academic Division or Instructional Chair Vice President of Learning & Student Success
Adult Education Instructor Director of Adult Education Vice President of Continuing Education & Advancement
Continuing Education Instructor Dean of Continuing Education Vice President of Continuing Education & Advancement

 

Specific Steps to Appeal Non-Course Issues

As issues arise, students must seek resolution from staff.

Step 1: When a student has a non-course related issue, he/she should immediately email or meet with the First Contact listed in the table below. The student should explain the issue and state what he/she wants the College to do. The First Contact will provide a dated decision in writing.

Step 2: If the student is still unsatisfied with the decision from Step 1 above, the student can initiate a final appeal. The final appeal must be made within 10 business days of the dated First Contact’s response. A final appeal includes a written document explaining the reason for the appeal and the proposed resolution. Each appeal must provide supporting documentation.

Appeals may be emailed to: appeals@heartland.edu

Staff will provide a dated and written response to the final appeal. The College will send communication to the student’s official my.heartland email, and the College will scan the communication into the student record.

Non-Course Issues First Contact Formal and Final Appeal
Academic Probation & Dismissal Dean of Enrollment Services Vice President of Learning & Student Success
Assessment & Placement Dean of Enrollment Services Vice President of Learning & Student Success
Comptroller Collection Vice President of Learning & Student Success
Financial Aid Director of Financial Aid Vice President of Learning & Student Success
Graduation Dean of Enrollment Services Vice President of Learning & Student Success
Late Withdrawal Dean of Enrollment Services Vice President of Learning & Student Success
Medical Withdrawal Dean of Enrollment Services Vice President of Learning & Student Success
Military Dean of Enrollment Services Vice President of Learning & Student Success
Refund of Tuition/Fees Dean of Enrollment Services Vice President of Learning & Student Success
Registration Dean of Enrollment Services Vice President of Learning & Student Success
Past Student Accounts/Bills Dean of Enrollment Services Vice President of Learning & Student Success

If after following the College’s process for addressing Student Disputes & Appeals, an issue cannot be resolved internally, students may file a complaint about Heartland Community College with the Illinois Community College Board or with the Higher Learning Commission. If you are a student living out of the State of Illinois, you may also file your complaint with the state in which you reside. See Student Complaint Information by State (PDF) for more information.

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