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Student Disputes & Appeals

Students have recourse through the Student Dispute and Appeals processes when they disagree with a decision rendered by college instructors or staff regarding course-related matters or other non-course issues.

Specific Procedures for Course-Related Dispute

Heartland instructors are a primary resource for students seeking assistance in resolving course-related matters. Students, instructors and staff are always expected to make every attempt to resolve problems/concerns at the point of origin.

Step 1: If a student has a course-related dispute, he/she is required to contact the course instructor immediately. All divisions stress the importance of students communicating concerns first with course instructor. The instructor response will be made in writing and dated.

Step 2: If, after speaking with the course instructor, the student is still dissatisfied, the student is asked to contact the Dean or Instructional Chair. After review, the administrator’s response will be made in writing and dated.

Step 3: If the student is still unsatisfied with the recommendation from Steps 1 and 2 above, the student can initiate a formal appeal. Students must initiate a formal appeal to seek resolution regarding any course-related issues within 30 business days of the end of the semester in which the dispute occurs.

To begin a formal appeal, a letter must be drafted explaining the reason for the appeal, and the student should provide supporting documentation. The letter should be addressed to the person below who will process the appeal, disseminate it to the staff member responsible, and document the outcome of the appeal.

Division Secretary of Student Support Services
Suite SCB 2400
Heartland Community College
1500 W. Raab Road
Normal IL, 61761

Appeals may be emailed to: appeals@heartland.edu

Course-Related Dispute First Contact Second Contact Formal & Final Appeal
Undergraduate Instructor Dean of Academic Division or Instructional Chair Vice President of Learning & Student Success
Adult Education Instructor Director of Adult Education Vice President of Continuing Education & Advancement
Continuing Education Instructor Dean of Continuing Education Vice President of Continuing Education & Advancement

Specific Procedures to Dispute Other Non-Course Issues

Heartland staff members are a resource for students seeking assistance in resolving other non-course issues. Students, instructors and staff are always encouraged to make every attempt to resolve problems/concerns at the point of origin.

Step 1: If a student has a non-course related issue, he/she is encouraged to immediately speak with the First Contact listed in the table below. Students must seek resolution regarding any non-course-related issues within 30 business days of the end of the semester in which the dispute occurs. The First Contact response will be made in writing and dated.

Step 2: If the student is still unsatisfied with the decision from Step 1 above, the student can initiate a formal appeal within 7 business days of the dated Office of Authority response.

To begin a formal appeal, an email must be drafted explaining the reason for the appeal, and the student should provide supporting documentation.

Appeals may be emailed to: appeals@heartland.edu

Other Non-Course Issues First Contact Formal and Final Appeal
Academic Probation & Dismissal Dean of Enrollment Services Vice President of Learning & Student Success
Assessment & Placement Dean of Enrollment Services Vice President of Learning & Student Success
Comptroller Collection Vice President of Learning & Student Success
Financial Aid Director of Financial Aid Vice President of Learning & Student Success
Graduation Dean of Enrollment Services Vice President of Learning & Student Success
Late Withdrawal Dean of Enrollment Services Vice President of Learning & Student Success
Medical Withdrawal Dean of Enrollment Services Vice President of Learning & Student Success
Military Dean of Enrollment Services Vice President of Learning & Student Success
Refund of Tuition/Fees Dean of Enrollment Services Vice President of Learning & Student Success
Registration Dean of Enrollment Services Vice President of Learning & Student Success
Past Student Accounts/Bills Dean of Enrollment Services Vice President of Learning & Student Success

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