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Frequently Asked Questions

Q: Can I register during the first session of class?
A: Class time is valuable so you must register before the first session is held. Payment is due when you register. Visit our registration information page for more details.

Q: Do I need a textbook?
A: Some classes include cost of textbook in course fee; others may require you to purchase a textbook. Information about the textbook will be provided on your confirmation information or on the first day/night of classes.

Q: Where can I purchase the textbook?
A: Textbooks are available for purchase at the Heartland Community College Bookstore located on the first floor of the Student Commons Building, 1500 W. Raab, Normal, IL 61761. Their telephone number is (309) 452-9007. You can also purchase textbooks from local or online book sellers.

Q: Do I get a refund if I drop a class?
A: Unless otherwise stated in the description, if you wish to drop a class, you must do so no later than two working days before the first class session in order to receive a full refund. After that time, no refunds will be issued. Unfortunately, we are unable to issue refunds or credits due to missed classes. No refunds will be given after the class has ended. Payments for course materials, supplies or textbooks are non-refundable. To drop a class, please call (309) 268-8160.

Q: What does "CCB" mean?
A: This is one of the codes for our buildings on campus. It stands for the "Community Commons Building." Other codes can be interpreted by referencing our location key that is included in every booklet/brochure.

Q: When is the Community Education schedule booklet published and mailed?
A: The Community Education schedule booklet is published and mailed six times per year.

  • Winter - January
  • Spring - February
  • Summer Youth Enrichment Program - March
  • Summer Adult - May
  • Early Fall - August
  • Late Fall - September

Have another question? Email Community Education.

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