Medical Office Assistant

Medical office assistants support physicians and nurses in delivering patient care. A medical administrative assistant may also be required to perform certain clinical tasks including documenting vital signs, performing simple lab tests, preparing patients for examination, explaining treatment, medications, diet schedules, and procedures to the patient.

Call us at (309) 268-8160 and we can help.

Employment & Education

Medical office assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other health care settings. The growth and the complexity of the US health care system have resulted in an increase in the need for qualified health administrators.

Students should have a high school diploma or a GED equivalent

Detailed Course Information

This 50-hour course prepares students to function effectively in many of the administrative and clerical positions in the health care industry. Medical administrative assistants, medical secretaries and medical records clerks are all positions in great demand. This program is intended to provide students with a wellrounded introduction to medical administration so that a student can gain the necessary skills required to obtain an administrative medical assistant position. This program meets the necessary requirements to take the National Healthcareer Association (NHA)- Certified Medical Administrative Assistant (CMAA) exam.

  • Explain the role of the medical administrative assistant
  • History of medicine, medicine and the law, medical malpractice, medical ethics and medical practice specialties
  • Marketing techniques for the medical office
  • Communication techniques, appointment scheduling, general office duties
  • Medical records management, problem oriented medical records, confidentiality of the medical record, initiating a medical record for a new client, filing reports in the medical record
  • Personnel management and communication
  • Fraud abuse and compliance
  • Documentation and risk assessment
  • Responsibilities of the office manager
  • The business side of medicine
  • Abbreviations and symbols used in the medical office
  • Introduction to medical accounting, financial statements, cost analysis and budgets for the medical practice
  • HIPAA review
  • Patient Bill of Rights and confidentiality
  • Care and handling of the medical records
  • Health insurance coverage, coding procedures
  • Professional fees, billing and collecting procedures, accounting systems, credit arrangements
  • Specialty office responsibilities, editorial duties, conference scheduling, meeting and traveling expenses
  • Office policy and procedure manual, ordering supplies and equipment, orienting, hiring and firing new staff
  • Specimen collection, laboratory safety, federal and state regulations, medical emergencies
  • A non-clinical/hand out review of the following practices including:
    • taking and documentation of vital signs,
    • infection control and sterilization techniques,
    • dressing and bandages,
    • laboratory safety and practices,
    • assisting with the physical exam,
    • basics of medical instruments

Register for Medical Office Assistant

Employment Statement for Job Training Programs

Heartland Community College does not guarantee employment upon completion of instructional programs. Students are responsible for researching relevant employment opportunities prior to registration. Students are responsible for understanding the benefits of successful certification attainment. No refunds will be provided if a student fails to complete a course, does not pass a certification exam, or is unsuccessful at obtaining employment.

Contact Us

Continuing Education
Heartland Community College
Workforce Development Center, Suite 2400
1500 West Raab Road
Normal, IL 61761
Phone: 309-268-8160
TDD: 309-268-8030
Fax: 309-268-7882
E-mail: Continuing Education

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