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Checkout Policies

All students, employees and community borrowers must have a valid Heartland Library card to check out Library materials.

Checkout times for Library materials differ for students, employees and community borrowers -- but responsibilities remain the same for all.

Please note: The confidentiality of items checked out is protected in accordance with Illinois law.

Checkout Responsibilities

You are responsible for:

  • All items checked out on your card
  • Returning items by the due date
  • Lost or damaged materials
  • Notifying the Library in the event of loss, theft or possible unauthorized use of your Library card
  • Reporting changes of address or phone number

Patrons can notify the Library at (309) 268-8292 or by email.

Renewals

Items may be renewed once if no one has placed a hold on the title. Items can be renewed at the Library desk, by calling (309) 268-8292, or through your account in I-Share.

Holds

If an item is checked out, the Library can place a hold at your request. We will notify you when the item is returned and hold it for you for one week.

Return Policy

All items can be returned at the Library desk. There are book drops in the ASC lobby and on the northwest corner of the Academic Support Center for after-hour returns.

Overdue Items

The Library will send one overdue notice via your Heartland email address. You are responsible for returning materials by the due date whether or not you receive an overdue notice.

Material that is two weeks overdue will be billed for replacement. If the overdue material is returned in good condition, the item charge and processing fee will be eliminated from your record.

The overdue fine for reserve items is $20 a day.

Any outstanding charges must be cleared before you can borrow additional Library materials, register for classes, receive grades or request transcripts. Excessive or chronic late materials will result in loss of Library privileges.

Billing

Billing problems may be brought to the attention of Library staff Monday through Friday from 8 a.m. to 4 p.m. Billing problems cannot be resolved during the evenings or on weekends.

Bills must be paid to the cashier in Student Services (Community Commons Building) during regular business hours. Any outstanding charges must be cleared before you can borrow additional Library materials, request transcripts, register for classes or receive your grades.

Replacement charges for an item lost or damaged beyond repair is a minimum of $35, plus an additional processing fee of $15.

If you pay for lost Heartland Library material but find the item within six months, you may receive a credit for the replacement charges. The material must be in suitable condition to return to the collection before credit is initiated.

Fines for items received through WorldCat are not eligible for credits or refunds, even in cases where the material is returned. Return all WorldCat items promptly.

Fees are subject to change without notice.

Damages

Damage to Library property is defined as water or structural damage, pencil/pen/highlighter marks, dog-eared/torn pages,  scratched DVDs, etc.

If an item from the Library collection is damaged, the patron is responsible for replacement charges.

If you have questions about a damaged item, contact the Library at (309) 268-8292.

Confidentiality of Library Records

"In a library, the right to privacy is the right to open inquiry without having the subject of one's interest examined or scrutinized by others."
--Illinois Library Association

In accordance with Illinois law, all library records relating to an individual patron and his/her use of the library and its resources are confidential. These records may be consulted and used by library staff in the course of carrying out library operations, but will not be disclosed to others except upon the request or consent of the library user, or pursuant to subpoena, court order or otherwise as required by law. Such disclosure may be made only by the Library Director in consultation with appropriate College authorities.

Individuals may visit and use the Heartland Library Web site at anytime without telling the Library who they are or revealing any information about themselves. This statement applies to all portions of the Library's Web site except those restricted to HCC students, faculty and staff by license agreement or copyright law.