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FAQs

What is Heartland doing to prepare the campus community during the COVID-19 situation?

Heartland Community College continues to stay up to date with reports from the U.S. Centers for Disease Control and Prevention (CDC) and the Illinois Department of Public Health (IDPH) to monitor the COVID-19 coronavirus outbreak. Public Health Event response efforts are in place to ensure our critical operations are well maintained. 

Heartland is conducting operations in accordance with the Office of the Governor’s Restore Illinois Plan. At each phase of this plan, the College has developed rules and procedures to protect the health of individuals and the community. 

Currently we are operating under Phase 5 guidelines, and with current orders and proclaimations from the State of Illinois.

Am I required to be vaccinated to attend Heartland classes?

In accordance with Governor Pritzker's Executive Order No. 87, students and employees must submit documentation of COVID vaccination or submit to weekly COVID testing.   

More information on this requirement and links to the submission portal can be found here.

Are classes face to face in the Fall 21 semester?

Heartland offers face-to-face classes for most Fall courses.  

All persons are expected to follow our Standard of Care and Courtesy procedures.

Class format is listed on the Fall 21 class schedules. If you are unsure about the format or would like information about a specific class assistance is available through Raab.Advisors@heartland.edu.

Do I have to wear a mask on campus?

Heartland is requiring face coverings for all individuals while indoors at Heartland Facilities. This and other health safety measures are listed in our Standard of Care and Courtesy. Students who are unable to wear a mask for health reasons should contact Student Access and Accomodations (SAAS) at accommodations@heartland.edu.

What do if I am having trouble accessing my course in Canvas?

Students can can reach out for 24/7 Canvas support by Chat or by calling the Student Canvas Support Hotline at: (309) 271-7195. 

What if I don't have online access?

Some students may not have personal access to online instruction. In those cases, students should contact the Dean of Students, Kimberly Kelley for guidance and assistance to access instruction.

Can I come to campus to talk to an advisor, counselor or tutor?

Services such as testing, advising, registration, tutoring, and counseling are offered on campus and through remote services. Some services are by appointment only. Students should call 309-268-8000 to connect with College services.  

Is the Busness Office open?

Business Office services are open Monday through Thursday 8am–5pm, and Friday 8am–4:30pm  Students can also pay or set up payment plans online. For questions call 309-268-8140.

Can I visit the bookstore?

The bookstore is open for normal operations. Find more information on the bookstore page.

Please email heartland@bkstr.com with any questions.

Can I use the Library or Open Computer Lab? 

The Library and Open Computer Lab are open 10am-5pm Monday-Thursday. Most of Library resources are also offered online. For more details check out the Library webpage or by click the “Library” tab in myHeartland.

Is the Testing Center open? 

The Testing Center is open for in-person appointments for placement, community, and course testing (for courses that have an in-person component). Students can also make an appointment to complete their placement test remotely. Make a testing center appointment here.

Is the food pantry open? 

The Food Pantry is open to students. If you would like to request a box, you can email successconnections@heartland.edu. You will be contacted with a few questions so we can best meet your household food needs, and we will prepare food for you to pick up in the Student Commons Building near the Security desk.

Is there emergency financial assistance available for students during this crisis? 

Heartland Community College has a Student Emergency Fund to support students faced with unexpected, financial hardship. Students can find out if they are eligible for temporary, short–term financial assistance by filling out the Student Emergency Fund Application.

Is the Fitness & Recreation Center (FRC) open? 

The FRC is open for use. Check www.heartland.edu/fitnessrec or call 309-268-8432 for check-in guidelines.

Will the Child Development Lab be open?

The Child Development Lab is open for currently enrolled children. For inquiries on enrollment and detailed info on operations and required safety procedures when the CDL reopens contact the CDL staff

What is the status of Adult Education classes?

Please refer to the Adult Education website for ongoing information.

I am supposed to attend an event or Contining Education class on Heartland's campus. Is it still on?

For information on Kids@Heartland programs, Personal Enrichment and Professional Development programs should visit the Continuing Education Updates page for schedules and contact info. If the event is being held by another organization, please check with officials from that organization.    

Where can I get tested for COVID-19?

Heartland offers free non-invasive SHIELD testing for COVID-19 on the main campus in Normal.  Testing is open to students, employees, and the public. To utilize the SHIELD testing site at Heartland make an appointment here.

What if I have tested postive for COVID-19?

Individuals who have been exposed to COVID-19, have symptoms, or a confirmed case are asked to report their condition to the College. You can report online.

My question was not answered here. What do I do?

Additional information for students can be found on the Student Information page.

Students should check their Heartland email and their course sites in Canvas for specific information from instructors.

Additional information for employees can be found on the Employee Information page.

Employees should check their Heartland email for any specific direction from their supervisor.