skip to main content
Heartland mobile logo

FAQs

What is Heartland doing to prepare the campus community during the COVID-19 situation?

Heartland Community College continues to stay up to date with reports from the U.S. Centers for Disease Control and Prevention (CDC) and the Illinois Department of Public Health (IDPH) to monitor the COVID-19 coronavirus outbreak. Public Health Event response efforts are in place to ensure our critical operations are well maintained. 

Heartland is conducting operations in accordance with the Office of the Governor’s Restore Illinois Plan. At each phase of this plan, the College has developed rules and procedures to protect the health of individuals and the community. 

Currently we are operating under Phase 5 guidelines, and with current orders and proclaimations from the State of Illinois.

Am I required to be vaccinated to attend Heartland classes?

In accordance with Governor Pritzker's Executive Order No. 87, students and employees must submit documentation of COVID vaccination or submit to weekly COVID testing.   

More information on this requirement and links to the submission portal can be found here.

Are classes face to face?

Heartland offers face-to-face classes for most courses.  

Students should check their Heartland email and log on to Canvas for details on their individual courses.

While on campus, all persons are expected to follow our Standard of Care and Courtesy procedures. These procedures include wearing a face covering over the nose and mouth while in the classroom.

Class format is listed on the Summer and Fall class schedules. If you are unsure about the format or would like information about a specific class assistance is available through Raab.Advisors@heartland.edu.

Do I have to wear a mask on campus?

Face coverings are optional on the Heartland campus, with some exceptions.

We expect all individuals on campus to be mindful and respectful of those who may ask you to wear a face covering while in close proximity. Students are to wear a mask in class or lab if required by their instructor.

Students who are unable to wear a mask for health reasons should contact Student Access and Accomodations (SAAS) at accommodations@heartland.edu.

What do if I am having trouble accessing my course in Canvas?

Students can can reach out for 24/7 Canvas support by Chat or by calling the Student Canvas Support Hotline at: (309) 271-7195. 

What if I don't have online access?

Some students may not have personal access to online instruction. In those cases, students should contact the Dean of Students, Kimberly Kelley for guidance and assistance to access instruction.

Can I come to campus to talk to an advisor, counselor or tutor?

Services such as testing, advising, registration, tutoring, and counseling are offered on campus and through remote services. Some services are by appointment only. Students should call 309-268-8000 to connect with College services.   

Is the Child Development Lab open?

For inquiries on enrollment and detailed info on operations and required safety procedures at the CDL contact the CDL staff

What is the status of Adult Education classes?

Please refer to the Adult Education website for ongoing information.

I am supposed to attend an event or Contining Education class on Heartland's campus. Are there restrictions?

For information on Kids@Heartland, Personal Enrichment, and Professional Development programs visit the Continuing Education Updates page to review schedules and contact info. If the event is hosted by another organization, please check with officials from that organization.    

Where can I get tested for COVID-19?

COVID-19 testing is available in most areas. 

Search for testing options in McLean County

Search for testing options outside of McLean County 

Heartland Community College does not have any on-campus testing.

What if I have tested postive for COVID-19?

Individuals who have been exposed to COVID-19, have symptoms, or a confirmed case are asked to report their condition to the College. You can report online.

My question was not answered here. What do I do?

Additional information for students can be found on the Student Information page.

Students should check their Heartland email and their course sites in Canvas for specific information from instructors.

Additional information for employees can be found on the Employee Information page.

Employees should check their Heartland email for any specific direction from their supervisor.