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FAQs

What is Heartland doing to prepare the campus community during the COVID-19 situation?

Heartland Community College continues to stay up to date with reports from the U.S. Centers for Disease Control and Prevention (CDC) and the Illinois Department of Public Health (IDPH) to monitor the COVID-19 coronavirus outbreak. Public Health Event response efforts are in place to ensure our critical operations are well maintained. 

Heartland is conducting operations in accordance with the Office of the Governor’s Restore Illinois Plan. At each phase of this plan, the College has developed rules and procedures to protect the health of individuals and the community. 

Learn more about how the College is responding to COVID-19.

Will classes be face to face in the Fall semester?

Heartland is taking a blended approach to Fall 2020 with classes conducted online unless they have a hands-on component.

All classes with a clinical or hands-on component will take place on campus in a classroom/lab setting with a limit of no more than 10 people per meeting, employing health safety practices. Others will be online.

What do if I am having trouble accessing my course in Canvas?

Students can can reach out for 24/7 Canvas support by Chat or by calling the Student Canvas Support Hotline at: (309) 271-7195. 

What if I don't have online access?

Some students may not have personal access to online instruction. In those cases, students should contact the Dean of Students, Kimberly Kelley for guidance and assistance to access instruction.

Can I come to campus to talk to an advisor, counselor or tutor?

Services such as testing, advising, registration, tutoring, and counseling will be operating either through remote services or by appointment. Students should call 309-268-8000 to connect with College services. Some limited services will be conducted in-person by appointment only.

If I have obtained permission to come to campus, what do I need to do?

Individuals who have been asked to come to campus facilties must follow the healthy safety standards  set out by the College. Any individuals who have permission to come to campus should review the Standard of Care procedures. 

Is the Business Office open?

The Business Office is open Monday through Thursday 8 a.m.–5 p.m., and Friday 8–4:30 p.m.  Students can also pay or set up payment plans online. For questions call 309-268-8140.

Can I visit the bookstore?

Students can charge their books through online ordering at www.heartlandccshop.com and either ship-to-home or pick up at the bookstore. Standard bookstore hours are Monday-Thursday 9am-4pm, and Friday 9am-2pm. The bookstore is closed holidays and weekends.

For rented books, sign in to your account and print a free return shipping label to ship back to your store. On the Rentals page, click “Return all Rentals by Mail” to begin. To avoid any late fees, return all rented books to the bookstore by the return date on your receipt or packing slip.

Please email heartland@bkstr.com with any questions.

Can I use the Library or the Open Computer Lab? 

The Library and Open Computer Lab are are open Tues, Wed, Thurs from 10am-5pm. Many of Library  resources are also offered online. For more details check out the Library webpage or by clicking the “Library” tab in myHeartland.

Is the food pantry open? 

The Food Pantry has reopened to students. If you would like to request a box, you can email successconnections@heartland.edu. You will be contacted with a few questions so we can best meet your household food needs, and we will prepare food for you to pick up in the Student Commons Building near the Security desk.

Is there emergency financial assistance available for students during this crisis? 

Heartland Community College has a Student Emergency Fund to support students faced with unexpected, financial hardship. Students can find out if they are eligible for temporary, short–term financial assistance by filling out the Student Emergency Fund Application.

Is the Fitness & Recreation Center (FRC) open?

The FRC is open for students and employees only. Hours of operation are Monday, Wednesday, Friday from 11:00 a.m. - 5:00 p.m. Users should review check in and useage operations before arriving.

Will the Child Development Lab be open?

The Child Development Lab is open. For inquiries on enrollment and detailed info on operations and required safety procedures contact the CDL staff

What is the status of Adult Education classes?

Adult Education Programs have been moved online. Please refer to the Adult Education website for ongoing information.

I am supposed to attend an event or Contining Education class on Heartland's campus. Is it still on?

For information on Kids@Heartland programs, Personal Enrichment and Professional Development programs should visit the Continuing Education Updates page for schedules and contact info. If the event is being held by another organization, please check with officials from that organization.   

Is my study abroad program still on?

Check with the International Programs Office for developing information on Study Abroad.

What if I begin to feel sick?

If you experience respiratory symptoms associated with coronavirus including fever, cough, and difficulty breathing you should contact a healthcare provider.

HCC students can register for ISU Health Services. There is a fee every semester.

ISU Health Services for HCC students

Adults without health insurance may be able to receive some care from the Community Health Clinic. Remember to call ahead with inquiries. They do not serve walk-in patients.

Community Health Care Clinic services

Community Health Care Clinic patient application

There are some additional resources that may be available through state of Illinois. Start here to see criteria for these services:

Health Insurance coverage in Illinois

What can I do to prevent the spread of Coronavirus?

Steps to stay healthy include:

  • Wear a mask covering your nose and mouth while in public.
  • Avoid close contact with sick individuals.
  • Wash your hands well and frequently with soap and water (20 seconds).  If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your mouth and nose with tissue when coughing or sneezing, throw away the tissue and then wash your hands thoroughly.
  • Clean frequently touched surfaces (e.g. doorknobs, tables, desks, counters) regularly with soap and water or with cleaning wipes.

For more information on Coronavirus, please see your health care provider or county health department.  Information on Coronavirus may also be obtained from the US Centers for Disease Control and Prevention at https://www.cdc.gov/coronavirus/index.html

My question was not answered here. What do I do?

Additional information for students can be found on the Student Information page.

Students should check their Heartland email and their course sites in Canvas for specific information from instructors.

Additional information for employees can be found on the Employee Information page.

Employees should check their Heartland email for any specific direction from their supervisor.