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Coronavirus Information for Students

Stay in the know

Fall 2020 Classes

Heartland is taking a blended approach to Fall 2020 with classes conducted online unless they have a hands-on component.

All classes with a clinical or hands-on component will take place on campus in a classroom/lab setting with a limit of no more than 10 people per meeting, employing health safety practices.

Details regarding the format of classes are communicated to students via their Heartland email.

College operations are being conducted remotely in accordance with the Office of the Governor’s Restore Illinois Plan. As operations change in relation to the evolving COVID-19 situation, the College will communicate any important messages to you through:

Is my Fall class online only?

Students should check their IRIS account to see if changes to the format have affected their schedule. Assistance is available through

How can I access services at Heartland?

Regular operations of the College including Admissions and Student Support Services are available with virtual support. Some services will be available on campus by appointment only. Call 309-268-8000 or email to connect with College services. 

Business Office

The Business Office is open Monday through Thursday 8 a.m.–5 p.m., and Friday 8–4:30 p.m.  Students can also pay or set up payment plans online. For questions call 309-268-8140.

Student Access and Accommodation Services

If you have been impacted by the Coronavirus due to illness and/or self-quarantining, please complete the Temporary Medical Accommodation Form. If you are reporting missing classes, you will not need to do anything further. If you indicate a need for an accommodation due to changes in your class environment, Student Access and Accommodation Services (SAAS) will reach out after receiving your form. You can also email SAAS at

Online Counseling

All Heartland counselors are equipped to distance counsel. Current clients are being contacted directly. New clients can complete the counseling online intake form and will be contacted as soon as possible. Emergency counseling should contact the hotline 309-827-4005. All interactions between students and counselors are strictly confidential and are not subject to disclosure without a student's written permission.

Academic Advisement

Current, Returning, or Visiting Students

You have four ways to connect with an advisor:

  • Call (309) 268-8033 to schedule an appointment.
  • Speak with an advisor online during Virtual Drop-In hours on Fridays 9 a.m.-noon and 1-4 p.m. Just visit, click "Join Meeting" and enter the Meeting ID: 332 683 7976
  • Make an Advising appointment through the myHeartland portal. Login to myHeartland, click the Appointments tab, select Advisement, then choose Normal campus. The appointment will be conducted online via Zoom. You will receive a Zoom link in your myHeartland email. Simply click on that link at your scheduled appointment time.
  • Email, include your ID number, and ask questions via email.

New Students

  • Call (309) 268-8033 to schedule your New Student Appointment. 
  • Or, login to your myHeartland account, click the Appointments tab, select Advisement -->Normal campus -->New Student to see available times for online appointments. Upon confirmation, you will receive a Zoom link in your myHeartland email, which you will use to connect with your advisor. Simply click on that link at your scheduled appointment time.

Tutoring Services

Online tutoring is offered through phone or email as well as through live tutoring sessions using Zoom. For details visit the Tutoring Center webpage, contact Tutoring Services at or call 815-310-5611. 

Food Pantry

The Food Pantry has reopened to students. If you would like to request a box, you can email You will be contacted with a few questions so we can best meet your household food needs, and we will prepare food for you to pick up in the Student Commons Building near the Security desk.

Library and Open Computer Lab

The Library and Open Computer Lab are are open Tues, Wed, Thurs from 10am-5pm. Many of Library  resources are also offered online. For more details check out the Library webpage or by clicking the “Library” tab in myHeartland.

HCC Bookstore

Students can charge their books through online ordering at and either ship-to-home or pick up at the bookstore. Standard bookstore hours are Monday-Thursday 9am-4pm, and Friday 9am-2pm. Holiday hours may vary. For questions, students can email the bookstore vendor at 

Fitness Center

The FRC is pen for students and employees. Hours of operation are Monday, Wednesday, Friday from 11:00 a.m. - 5:00 p.m. Users should review check in and useage operations before arriving.

Will this affect my exisiting financial aid? 

Financial aid will continue disbursements on their normal schedule. 

What if I can't pay my student loans? 

Borrowers who need relief should immediately reach out to their loan servicer. Governor JB Pritzker has announced an expansion of payment relief efforts for student loan borrowers.

Is there emergency financial assistance available for students? 

Heartland Community College has a Student Emergency Fund to support students faced with unexpected, financial hardship. Students can find out if they are eligible for temporary, short–term financial assistance by filling out the Student Emergency Fund Application.

Feeling sick? 

If you experience respiratory symptoms associated with coronavirus including fever, cough, and difficulty breathing you should contact a healthcare provider.

HCC students can register for ISU Health Services. There is a fee every semester.

ISU Health Services for HCC students

Adults without health insurance may be able to receive some care from the Community Health Clinic. Remember to call ahead with inquiries. They do not serve walk-in patients.

Community Health Care Clinic services

Community Health Care Clinic patient application

There are some additional resources that may be available through state of Illinois. Start here to see criteria for these services:

Health Insurance coverage in Illinois

If you have existing healthcare coverage, call ahead to let your provider know of your symptoms. Local providers include:

OSF PromptCare

1765 Bradford Ln, Normal

(309) 664-3440

OSF PromptCare

2240 Fort Jesse Rd, Normal

(309) 661-6280

Advocate BroMenn

Immediate Care

1437 E College, Normal

(309) 862-5700

Advocate BroMenn

Immediate Care

1437 E College, Normal

(309) 556-7556

Class absences

We understand that illness may limit the ability to participate in an online class.

What is the status of Adult Education classes?

Adult Education Programs will be conducted online. Please refer to the Adult Education website for ongoing information.

What is the status of Continuing Education classes?

Visit the Continuing Education page for the status of classes including personal enrichment, professional development, workforce training, Truck Driver Training, Traffic Safety School and others. 

Additional Information

The College has developed this FAQ page to address some common questions. Students can also call 309-268-8000 to speak with someone about classes and College services.