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Payments and Refunds

Heartland offers several ways to manage your student account. Start by reviewing your bill and balance, then choose the payment option that works best for you.

View Your Bill & Balance

Your student account shows your tuition and fees, payments, financial aid, and any remaining balance.

Log in to myHeartland to view your current account balance and student bill through Student Center.

Heartland may also send billing information and important account reminders to your Heartland email, so be sure to check it regularly.

Payment Options

Pay online Log in to myHeartland to make a payment through Student Center. Payments can be made using a bank account or credit or debit card. Credit and Debit card paymetns are subject to a 2.85% processing fee.
Pay in person at the Normal, Pontiac or Lincoln campus.Accepted payment methods include: cash (Normal campus only), check, money order or credit/debit card.
Pay by mail (check only) to:
Heartland Community College
1500 W. Raab Rd.
Normal, IL 61761
Attn: Student Accounts
Note: Post-dated checks will not be accepted. Returned checks will be assessed a $25 service fee.

Is an Employer or Organization Paying Your Tuition?

If an employer, government agency, community organization, or other approved sponsor will be paying all or part of your tuition, make sure Heartland receives the required payment information by the tuition due date.

You are responsible for any charges that are not covered by your sponsor.

Monthly Payment Plans

Need more time to pay your balance? Heartland partners with NelNet to offer monthly payment plans that allow you to spread your tuition and fees over several payments.

A payment plan is not a loan. There is no credit check and no interest.

Payment Plan Costs

$30 non-refundable enrollment fee per semester
No additional transaction fee when payments are made directly from a bank account (ACH)
A 2.85% transaction fee applies to credit and debit card payments
A $30 fee applies to returned payments

Enroll in a Payment Plan

Log in to myHeartland and access your Financial Account through Student Center. Select the option to pay online and follow the prompts to view the NelNet payment plans currently available to you.

Available plans, payment amounts, and payment dates may vary depending on when you enroll.

Enroll in a Payment Plan

Payment Plan Dates & Details

Payment plan options change throughout the semester. Visit the HCC NelNet site to view current enrollment dates, payment schedules, and plan details.

View Current Payment Plan Options

Having Trouble?

For the best experience, use a desktop or laptop when setting up your payment plan.

If you are unable to access or enroll in a payment plan, contact Student Accounts at 309-268-8140 for assistance.

Refunds

Refund Options

Eligible refunds are delivered according to the refund preference you select with BankMobile Disbursements, a technology solution, powered by BMTX, Inc.

Select Your Refund Preference

When Will I Receive My Refund?

Refund timing depends on the type of funds that create a credit balance on your student account.

Non-financial aid refunds: Refunds are typically issued during the third week of classes.
Pell Grant and SEOG refunds: Refunds are processed after financial aid is disbursed to your student account, typically after the fifth week of the semester. Eligible credit balance refunds are issued within 14 days of disbursement.
Federal student loan refunds: Loan funds are not disbursed until 50% of the semester has been completed. Eligible credit balance refunds are issued within 14 days of disbursement.
Private grants and scholarships: Funds from outside organizations are applied to your student account after Heartland receives the funds.

Heartland Community College's BankMobile Disbursements contract disclosures are available online.

View BankMobile Disbursements Contract Disclosures

Refund Eligibility When Dropping a Course

You may be eligible for a 100% refund of tuition and fees if you drop a course by the applicable refund deadline.

Refund deadlines vary based on the length and start date of your course. Be sure to review the refund deadline that applies to your course session before making changes to your schedule.

If you drop or withdraw from a course after the refund deadline, you are responsible for the tuition and fees for that course.

If you have questions about your refund eligibility or how a refund will be issued after dropping a course, contact Student Accounts at 309-268-8140.

Fall 2026 Refund Deadlines

Fall 2026*
Deadline Date	Session
August 21	1st 8 week courses
August 25	1st 12 week courses
August 28	16 week week courses
September 17	2nd 12 week courses
October 16	2nd 8 week courses

Spring 2027 Refund Deadlines

Spring 2027*
Deadline Date	Session
January 11	1st 8 week courses
January 20	1st 12 week courses
January 25	16 week courses
February 16	2nd 12 week courses
March 19	2nd 8 week courses

1098-T Information

Heartland Community College provides eligible students with a Form 1098-T, Tuition Statement, each year. The 1098-T provides information that you or the person claiming you as a dependent may need when filing a federal income tax return.

Receiving a 1098-T does not mean you automatically qualify for an education tax credit. Heartland Community College cannot provide tax advice or determine your eligibility for a tax credit. For questions about your individual tax situation, consult a qualified tax professional or the IRS.

Access Your 1098-T

Your 1098-T is available electronically through myHeartland when you provide consent for electronic delivery.

Before You Begin

If this is your first time accessing your 1098-T electronically, you will be asked to provide consent for electronic delivery.
If you do not provide electronic consent, your 1098-T will be mailed to the address Heartland has on file.
For the best experience, use a desktop or laptop computer.

To access your 1098-T:

Log in to myHeartland.
Open Student Center.
Select the Financial Account tile.
Select View 1098-T.
If this is your first time, follow the prompts to provide electronic consent.
Select the tax year you would like to view.

Need Help?

For questions about accessing your Heartland 1098-T contact Student Accounts at 309-268-8140.

For questions about how to use your 1098-T when filing your taxes or whether you qualify for an education tax benefit, contact a qualified tax professional or the IRS.

Learn About Education Tax Credits on the IRS Website.

Frequently Asked Questions

Where can I view my student account balance?

Log in to myHeartland and open Student Center. Select the Financial Account tile to view your current account balance, charges, payments, and financial aid.

Is a NelNet payment plan a loan?

No. A payment plan is not a loan. There is no credit check or interest. A $30 non-refundable enrollment fee applies each semester you enroll in a payment plan.

When will my 1098-T be available?

1098-T forms are available by January 31 each year.

If you have provided consent for electronic delivery, you can access your 1098-T through myHeartland. If you have not provided electronic consent, your 1098-T will be mailed to the address Heartland has on file.

What payment methods can I use for my NelNet payment plan?

Payments can be made using automatic payments from a bank account (ACH) or a credit/debit card.

Additional service fees may apply to credit/debit card payments.

What does a credit balance on my student account mean?

A credit balance means the payments or other credits applied to your student account are greater than the charges currently on your account.

If you are eligible for a refund, it will be issued according to Heartland's refund process and your selected refund preference.

Why didn't I receive a 1098-T?

Not every student will receive a 1098-T. If you believe you should have received one but do not see a form available in myHeartland, contact Student Accounts at 309-268-8140.

When are my NelNet payments due?

Scheduled payments are processed on the 5th or 20th of each month. Your specific payment dates and amounts are provided when you enroll in your payment plan.

If a scheduled payment date falls on a weekend or banking holiday, the payment will be processed on the next business day.

Why did my student account balance change?

Your student account balance may change when charges, payments, waivers, sponsorships, or other adjustments are added to or removed from your account.

Review your account in myHeartland for your current balance. If you have questions about a charge or adjustment, contact Student Accounts at 309-268-8140.

What should I do if information on my 1098-T is incorrect?

If your name, address, Social Security Number, or other information on your 1098-T is incorrect, contact Student Accounts at 309-268-8140 for assistance.

What happens to my payment plan if I add or drop a class or receive financial aid?

Changes to your class schedule or financial aid may change your student account balance and payment plan amount.

Review your student account and payment plan after making changes. If you have questions about your updated balance, contact Student Accounts at 309-268-8140.

Does receiving a 1098-T mean I qualify for an education tax credit?

No. Receiving a 1098-T does not automatically mean you qualify for an education tax credit. Eligibility depends on your individual tax situation.

Heartland Community College cannot provide tax advice or determine whether you qualify for a tax credit. Consult a qualified tax professional or the IRS for assistance.

If I have questions, who should I ask?

For questions about your NelNet payment plan, payment schedule, or payment method, contact NelNet at 800-609-8056.

For questions about your Heartland student account, balance, or 1098-T, contact Student Accounts at 309-268-8140. Have your Heartland student ID number available when contacting Student Accounts.

Contact Us

Student Accounts Office

1500 W Raab Road
CCB Suite 2100
Normal, IL 61761
Phone: 309-268-8140
Email: StudentAccounts@heartland.edu

Financial Aid Office

1500 W Raab Road
CCB Room 1101
Normal, IL 61761
Phone: 309-268-8020
Email: FinAid@heartland.edu