The first time you use Manage My Password you need to do two things:
To set your password, you will need to answer three preset default security questions. These questions are:
Create your password the first time you login or reset your password by answering your security questions.
Unlock your account by answering your security questions. Your account may become "locked" by typing too many incorrect passwords.
Change your password. You must know your current password and your new password must be unique.
Change Password
Update your security question answers so you can reset your password if forgotten. We strongly recommend setting your security questions to secure your account.
Secure Account
We enforce certain requirements when you select a password:
| Requirement | Rule | ||
|---|---|---|---|
| Length | Minimum of eight characters. | ||
| Complexity | Your password must be at least eight characters, at least one upper case letter, at least one lower case letter, and at least one number. Also, your password cannot not include your Full Name or Login Name. | ||
| History | You may not reuse previous HCC passwords. | ||
| Login Attempts | A user is allowed six login attempts. Each time a user tries to login with an incorrect password, a "login attempt" will be used. If a user tries to login six times and fails each time, the user account will be locked. | ||
| Secrecy | Never give out your password. Sharing Passwords is NOT PERMISSIBLE. Heartland staff will never ask for your password. | ||
Employees needing assistance with multi-factor authentication (MFA), view the MFA documentation (PDF).
SCB Suite 2000
General information:
309-268-8340
Email the IT Helpdesk by clicking the button below. You can report website issues to this email as well.
Student hotline:
309-268-8380
Employee only hotline:
309-268-8350