Success Coaching

You Define Success, We Help You Achieve It!

Success Coaching Overview

You don’t have to navigate college on your own! Every Heartland student is assigned a success coach. Success coaches are here to help you set goals, manage challenges, celebrate successes, and connect with the resources you need to thrive academically, personally, financially, and professionally.

What We Do!

We are proud to support your connections and transition at HCC through our training in academic, personal, financial, and career success resources for students. 

  • Academic Success: Build study strategies, test-taking skills, Canvas navigation, and time management habits to thrive in class.
  • Personal & Well-Being Support: Manage college/personal stress, build healthy habits, and balance your life and school commitments.
  • Financial Navigation: Get guidance with budgeting, understanding college cost, and accessing emergency funding resources when unexpected challenges arise.
  • Career Exploration: Connect your strengths and interst to clear academic majors and long-term career goals.

Ready to Connect?

Meet with your Coach in-person or virtually!

Success Coaching Services & Forms

Explore our student support services below. Click any section to view eligibility, application forms, and detailed guidelines.

Student Emergency Fund

The Heartland Foundation and Dean of Students office work together to oversee the Student Emergency Fund for students who have significant financial need. The Student Emergency Fund provides assistance to students for eligible expenses incurred due to unforeseen hardships that could impact their ability to remain enrolled in school. You will be contacted within 3-5 business days of application submission.  

 *Please note, any awarded funds would be paid directly to the requesting business. For example, rent would be paid directly to the rental agency. A car repair would be paid directly to the repair company. These funds cannot be paid directly to the student. To expedite the payment process, students can request that the payee complete a W9 Form.

Student Emergency Funds do not have to be repaid to the college.

Examples of emergencies to be considered include, but are not limited to:

  • Emergency medical, dental, or mental health services. 
  • Unanticipated vehicle repair. 
  • Replacement of essential personal belongings due to theft, fire, or natural disaster. 
  • Safety-related needs (i.e. changing locks or support shelter for an unsafe living situation) 
  • Sudden loss of housing or homelessness.
  • Overdue utility bills reaching turn-off notice.
  • Required services or materials that are considered essential to a students’ success. 

 Expenses typically not covered by the Student Emergency Fund:

  • Tuition, fees, study abroad costs, and standard expenses associated with attending Heartland Community College.  
  • Non-essential utilities such as cable, internet, or phone bill.  
  • Transportation expenses such as gas, taxi, or Uber. 
  • Legal fees or tickets.
  • Household repairs not related to fire, damage, theft, or natural disaster.
  • Regularly anticipated fixed expenses (bills that are due monthly). 

 Application Process

 In order to be considered for emergency funding, the following criteria must be met:  

  • Applicant must be currently enrolled in classes at Heartland Community College
  • Applicant must have an immediate financial hardship resulting from an emergency, accident, or other unexpected incident.
  • All other resources (i.e. loans, scholarships, student aid) must have first been exhausted, or determined to be insufficient or unavailable 

Please provide relevant details regarding the circumstances and upload supporting documentation through the application. 

Please contact the Dean of Students office at 309-268-8055 or successconnections@heartland.edu for more information. 

Submit Your Student Emergency Fund Application

 

Technology Assistance for Students

Do you need a Chromebook, hotspot, or other technology to complete your coursework? We offer several techology assistance options for eligible students. Explore the options below to find the resource that maybe right for you.

HCC's Technology Lending Programs

Serveral HCC programs have Chromebooks and/or hotspots available for students to borrow. Eligibility depends on the program you are participating in. You may qualify through:

  • Success Connections - All HCC students (Form Below)
  • WEI - Current WEI Students
  • ECE - ECE certificat/degree students
  • CRSS - CRSS Students
  • Adult Education - current adult ed students
  • Project RISE - current Project RISE Students.

Not sure which program appllies to you? Talk with your success coach or complete the Success Connections Equipment Lending Form provided below.

Request Equipment: Success Connections Lending Form

Please Note: technology is loaned to students and must be returned at the end of the semester so they can be made available to other students. 

Financial Support for Technology Purchases

Purchasing a Laptop with Financial Aid: Students who qualify for financial aid may be able to use a portion of their Pell or Map Grant to purchase a laptop through the HCC Bookstore. If you cannout wait for your refund complete the steps below:

  • Step 1: Contact the HCC Bookstore to get pricing information for available devices.
  • Step 2: Then Contact Financial Aid with the device pricing information

Financial Aid will determine wheather a portion of your available aid can be applied toward the purchase. Important: Financial aid eligibility does not autmatically mean you can use your aid to purchas a laptop. Financial Aid will review your individual situation.

Perkins Grant Technology Support: The Perkins Grant Program as a limited number of Dell laptops available for qualifying students. You may qualify if you:

  • Are declared in a CTE program
  • Are registered for CTE courses
  • Met at least one special population eligibility requirement including:
    • Displaced homemaker
    • Demonstrate financial need
    • Have a documented disability
    • Demonstrate limited English profienciy
    • Single parent

Community Technology Resources 

If you do not qualify for an HCC technology program, community organizations may also be able to help.

PCs for People: a non-profit organization that helps individuals access affordable computers and internet services. Contact them at 619-215-3737 or email: graterstl@pcsforpeople.com  

Illinois Department of Human Services (IDHS) - Rehabilitation Services: Students who work with IDHS Rehabilitation Services may qualify for a free laptop. Find out if you qualify by contacting your DRS caseworker.

Not sure which option is right for you?

You don't have to figure it out on your own. Talk with your success coach about your technology needs. They can help you identify available resources and determine where to start.

Schedule a Meeting with a Success Coach

Request a Peer Mentor

You Don’t Have to Figure It Out Alone.

College can be exciting, challenging, and sometimes overwhelming. Our Peer Mentor Program connects you with a fellow student who can share their experience, help you navigate college life, and encourage you along the way.

What Can a Peer Mentor Help With?

Your mentor is someone you can talk to, ask questions, and learn from. They can help you:

  • Set goals and stay motivated
  • Develop effective study and time-management strategies
  • Navigate campus resources and services
  • Build confidence and get connected on campus
  • Talk through challenges and identify next steps
  • Explore ways to balance school, work, and life
  • Celebrate your progress and successes

Why Connect With a Peer Mentor?

  1. Someone who understands. Your peer mentor is a student too. They know that college doesn't always go exactly as planned and can share strategies and experiences that helped them along the way.
  2. Someone in your corner. Your mentor can provide encouragement, accountability, and a listening ear when you need it.
  3. Someone to help you find your way. You don't have to know exactly what you need before reaching out. Your mentor can help you identify your goals, find resources, and take the next step.

Ready to Get Connected?

Whether you're looking for a little extra motivation, have questions about college, or simply want someone in your corner, a peer mentor can help.

Request a Peer Mentor

Online Skill-Building (LinkedIn Learning)

Build Skills. Boost Your Future.

Want to learn something new, strengthen your skills, or get ready for your next opportunity? LinkedIn Learning is free for students and gives you access to thousands of expert-led courses covering technology, business, career development, communication, creative skills, and more. Learn at your own pace, explore topics that interest you, and build skills you can use in the classroom, at work, and in your future career.

Ways Students Can Use LinkedIn Learning

  • Improve study skills. Learn about time management, organization, note-taking, focus, and study strategies.
  • Get better at presentations. Build skills in public speaking, PowerPoint, storytelling, and presenting with confidence.
  • Learn software and technology. Develop skills in Excel, Word, PowerPoint, Adobe tools, coding, data analysis, and other commonly used technologies.
  • Explore careers. Take introductory courses to learn what different careers involve and discover skills commonly used in various industries.
  • Build professional skills. Strengthen communication, teamwork, leadership, problem-solving, networking, and other workplace skills.
  • Develop financial skills. Learn about budgeting, personal finance, investing basics, and managing money.
  • Support personal well-being. Explore courses on stress management, mindfulness, resilience, and maintaining work-life balance.
  • Learn something just for fun. Explore photography, graphic design, music, writing, creative projects, or other personal interests.

Think of LinkedIn Learning as your on-demand skills library. FREE for HCC Students; available anytime and anywhere!

Access LinkedIn Learning  

For additional resources visit the Support Services page.

Meet Our Team

Main Campus (Normal)
Portait of Ashley Carrel

Ashley Carrel

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? When I started community college, I had no idea what I wanted to do in life. I really struggled being able to identify what my strengths were and how to choose a career path that would be right for me. I took personality and career exploration quizzes to help point me in the right direction, but I never had a mentor or a guide to help me process what would be best for me long term. I felt like I was making major decisions about my life and future completely on my own, causing a lot of anxiety. I ended up choosing my major from which classes I enjoyed most at Heartland (Communication and Spanish).

Educational Background

  • Associate of Arts from Heartland Community College
  • Bachelor of Arts in Communication Studies and Spanish from Illinois State University
  • Master of Teaching English to Speakers of Other Languages (TESOL) from Hamline University

Special Student Populations

International Students, ESL and Adult Education, Humanities and Fine Arts

Portait of Adam McGinnis

Adam McGinnis

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? The biggest struggle I faced as a student was life balance and motivation. As a college baseball player, all I wanted to focus on was playing baseball. It took the maturing process to realize that without school and focusing on my studies that I would not be eligible to play baseball. I had always been a good student and never had to put extra effort into my schoolwork like I did once I got to college. Finding the balance between sport and school was hard in the beginning, but the use of mandatory study hours for the team allowed me to put the effort toward school that was necessary. Not every student has that and may feel like there is no one to help with the transition we all go through. I had coaches that helped along the way and so do you! That is our role as Success Coaches. We are an outlet for the everyday student that needs guidance on their journey towards success.

Educational Background

  • Bachelor of Business in Management from Western Illinois University
  • Master of Kinesiology in Sport Management from Western Illinois University

Special Student Populations

NexSTEM Program, Student Athletes, Student Emergency Fund

Portait of Annie McManaman

Annie McManaman

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? I believe my greatest struggle during my college years was obtaining balance. I took on too many things. I worked four jobs while attending school. And although I strongly believe in being productive, I believe balance is key. I wish someone would have helped me to see that all aspects of the college experience can prove to be invaluable. I think becoming involved in clubs, organizations, sports or volunteer opportunities on campus will help guide students to become more well rounded. I think these types of experiences open the doors to new relationships, new passions, self fulfillment and true life-long learning. I urge students today to self discipline to maintain balance during their college years paying attention to things like: strong health (nutrition, hydration, sleep, exercise), studies (true focused learning instead of checking things off a list), work (great experience, helps with financial freedoms, possible connections for future career), volunteer opportunities (provides such a sense of self worth oftentimes), clubs, organizations (opens doors to new interests and can provide real life education).

Educational Background

  • Bachelor of Science in Education from University of Nebraska
  • Master of Science in Education from University of Illinois

Special Student Populations

Social/Behavioral Sciences, College NOW Students, Time Management Techniques, Motivation

Portait of Ann Schick

Ann Schick

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? One thing that I struggled with in college was really being focused on making the most of my experience. I wish I would have taken advantage of all the resources and opportunities that were available to me. I did not realize my true goal of working in higher education until a few years after I graduated. If I had focused more on getting engaged while I was working on my Bachelor’s degree maybe I would have realized my dream even earlier. Since I cannot go back and have my college experience again, I try to focus on helping students take advantage of all the opportunities that are available to them while at Heartland.

Educational Background

  • Bachelor of Science in Communication from Illinois State University
  • Master of Science in College Student Personnel Administration from Illinois State University

Special Student Populations

Health Science Majors, Career Exploration, Workforce 180 & PATH Grant Students, Transfer preparation

Portait of Jen Vieley

Jen Vieley

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? Navigating the college "system" was hugely overwhelming for me. I was a first-generation college student (the first in my family to attend college) so no one in my household had any idea where to begin. Everything from applying for financial aid, registering for classes, buying books, managing a college course load, and getting connected on campus was outside of my comfort zone. There were times during my first year that I wanted to give up rather than deal with the stress of figuring out how everything worked. Over time, I learned a lot from trial and error (and my fellow students!) but spent much of that first year feeling stressed out and confused rather than enjoying the experience. I wish there had been a coaching program when I was a student to help take the mystery out of navigating that first year of college!

Educational Background

  • Bachelor of Science in Psychology from Illinois State University
  • Master of Education in Community Counseling from Loyola University

Special Student Populations

Veterans and Military Connections, Certified Recovery Support Specialist Program (CRSS) Liaison, HOUSE and Benefits Liaison

Portait of Stephanie Walden

Stephanie Walden

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? My greatest struggle in college was finding a way to connect in such a large university and get the support I needed. I came from a small town and knew most students in my class of 175. Going to such a large university with 40,000 undergraduate students meant that I had to find a place to fit in and connect with other students. I tried several student groups, organizations, and gatherings before I found the right fit for me. It was stressful adjusting to college life and I want to help students find a way to connect with others here on campus and in the community. Learning to try new things and meet new people helps students feel connected both personally and in classes and is a skill that creates opportunities throughout life.

Educational Background

  • Bachelor of Arts in English from University of Illinois

Special Student Populations

Early Childhood Education, Homeschool Students

Portait of Kathy Thoma

Kathy Thoma

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? My greatest struggle in college was trying to balance everything! It was difficult getting used to a college workload, working a job, getting involved in extracurricular activities and balancing relationships with friends and loved ones. I was also helping care for a sick parent during my college years. It was a very stressful time, and I wish I had access to all the resources that are available here at Heartland for students. I want to help connect students to the appropriate resources and assist them in getting the most out of their college experience

Educational Background

  • Bachelor of Arts in Education from Illinois Wesleyan University

Special Student Populations

PATH Grant Students

Portait of Krystal Goodman

Krystal Goodman

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? One struggle I faced as a student was learning to ask for help. I always wanted to be independent and figure everything out on my own. Asking for help felt like a weakness to me then. I was very closed-minded to allowing other people give their perspectives or advice. Never letting anyone in was isolating and lonely at times. However, now I have learned that everyone needs a helping hand every once in a while. Now, I think about daunting tasks like climbing mountains. It's much easier to climb when you have someone to guide you and other people to lean on. It's also much more enjoyable once you've made it to the top and get to take in the view with other people. If I were to tell my Freshman self one piece of advice it would be to let people help you along the way and always show gratitude when they do!

Educational Background

  • Associate of Arts from Chipola College
  • Bachelor of Science in Communication and Information Sciences from the University of Alabama
  • Master of Science in Sport Management from the University of Southern Mississippi 

Special Student Populations

Student Athletes

Portait of Tammy Truitt

Tammy Truitt

Success Coach

Normal Campus

Bio

What is one struggle you faced as a student? My greatest struggle in college was procrastination. There were nights when all of a sudden, the sky brightened as I put the finishing touches on a paper I worked on all night. The new freedom that comes with being a college student is wonderful, but it's something that we must make good decisions with. We can use our time to have fun, and we should! We can use our time to work, and we should! However, we really need to plan how we will use our time to get our homework done and make that a priority. I wish I had a Success Coach to help me with my time management skills back when I was in college. I've learned a lot since then and would like to help you not make the same mistakes I did.

Educational Background

  • Bachelor of Arts in Social Work from Illinois State University
  • Master of Arts in Intercultural Studies from Wheaton College

Special Student Populations

Student Conduct and Appeals, Success Education and Global Studies Classes, All things International

Regional Centers (Lincoln & Pontiac)
Portait of Kelsi Edwards

Kelsi Edwards

Success Coach

Lincoln Campus

Bio

What is one struggle you faced as a student? One of my early struggles during college was being a first generation student. No one else in my immediate family had attended college, so figuring out the process was scary and challenging. I had a lot of support from college staff, who encouraged me to continue the process. Figuring out financial aid and navigating the college system was so intimidating, but pushing through the unknowns was so worth it. A later struggle of mine was having my children while finishing my degrees. I continued going to school full time, working full time, and raising babies. The odds were against me in many ways. I was tired and constantly wondered how much I had left in me. I was motivated to finish my degree to obtain a better career and ensure a good future for my children. Learning and developing time management, self-motivation and interdependence was key to my success! I was lucky to have supportive instructors, family members, and friends who helped when I needed it. Don’t be afraid to seek help and discover ways to work through challenging situations.

Educational Background

  • Associate in Art from Lincoln College
  • Bachelor of Science in History from Illinois State University

Special Student Populations

Logan County/Lincoln Campus, Academic Advising, Transfer Preparation, Motivation

Portait of John Salzer

John Salzer

Success Coach

Pontiac Center

Bio

What is one struggle you faced as a student? One of my biggest struggles early on was having the intense feeling that I didn’t “belong” at college. Coming from a family and a neighborhood where many had not graduated high school and none had attended any college, I had so much misunderstanding of what college was, who could attend, and so on. As far as I knew, college was where the children of rich people went to become doctors and lawyers. Luckily, I had a High School Guidance Counselor who caught me my Junior year and made me pick a career other than grocery store clerk (my plan at the time), take the ACT, and apply to some colleges. While there was no way for me to attend the schools I liked the most (even with a full tuition scholarship, I couldn’t afford room and board), I found myself with an almost full tuition scholarship at a school to which I could commute, and all of a sudden, college was an option. For me, college was serious business. I needed to keep a 3.6 GPA to keep my scholarship, or I’d lose the chance to finish my degree. [Nobody told me that community colleges existed, so I thought that this was my one and only shot.] And being someone with a 40-minute commute who was working several part-time and seasonal jobs, college was also very transactional. I went to school, attended my classes, went to work, went home, and studied like my ability to continue depended on it. But being surrounded by 18 year olds who were living in the dorms, not working, without a care in the world, treating college like a social thing – I couldn't relate to them. They were from an entirely different world of two story brick houses. I felt like an imposter. Over time, I came to realize that everyone has a different “college experience”. That was their college experience. Mine was my college experience. And while the 18-year old carefree culture is what was most visible, that wasn’t the core culture of the college itself. The core culture of the college itself related to faculty and staff caring about students (including me) and helping each along his or her journey. Once I figured that out and embraced my own path, I knew I was where I belonged. Heartland students come from a wide variety of backgrounds and past experiences, and you ALL belong here. If you ever feel like you don’t belong, come sit with me for a bit. One thing I can tell you for sure is that I’m happy you’re here.

Educational Background

  • Bachelor of Arts in Mathematics and Secondary Education from College of St. Francis
  • Masters of Arts in Teaching in Mathematics from University of Idaho Engineering Outreach
  • Doctor of Education in Ethical Leadership from Olivet Nazarene University

Special Student Populations

Livingston County/ Pontiac Campus, Academic Advising, Dog Petting Techniques, Math Anxiety and History of Math, Title IX

Career Success

Explore Majors & Careers with Career Coach

Request a Peer Mentor

Connect with a fellow student who understands the college journey. Expand this section to see how a peer mentor can help with study habits, time management, and finding your way on campus.

Learn More about Peer Mentoring

You Don’t Have to Figure It Out Alone.

College can be exciting, challenging, and sometimes overwhelming. Our Peer Mentor Program connects you with a fellow student who can share their experience, help you navigate college life, and encourage you along the way.

What Can a Peer Mentor Help With?

Your mentor is someone you can talk to, ask questions, and learn from. They can help you:

  • Set goals and stay motivated
  • Develop effective study and time-management strategies
  • Navigate campus resources and services
  • Build confidence and get connected on campus
  • Talk through challenges and identify next steps
  • Explore ways to balance school, work, and life
  • Celebrate your progress and successes

Why Connect With a Peer Mentor?

  1. Someone who understands. Your peer mentor is a student too. They know that college doesn't always go exactly as planned and can share strategies and experiences that helped them along the way.
  2. Someone in your corner. Your mentor can provide encouragement, accountability, and a listening ear when you need it.
  3. Someone to help you find your way. You don't have to know exactly what you need before reaching out. Your mentor can help you identify your goals, find resources, and take the next step.

Ready to Get Connected?

Whether you're looking for a little extra motivation, have questions about college, or simply want someone in your corner, a peer mentor can help.

Request a Peer Mentor

Contact Us

Success Connections

WDC 2700

Email: successconnections@heartland.edu 

Phone: 309-268-8407

Dean of Students Office

Office Phone: 309-268-8407

Dean of Students

Jessica Pickel

Phone: (309) 268-8057

Associate Dean of Students

Tammy Truitt

Phone: (309) 268-8153

 

Housing and Benefits

Director of Student Success

Jennifer Vieley

Email: Jennifer.Vieley@heartland.edu 
Phone: (309) 268-8055