Policies & Grievances

SAAS believes that clear expectations and transparency help students feel confident, supported, and empowered throughout the accommodations process. This section outlines your rights, responsibilities, and the steps to take if concerns arise.

Student Rights

As a student working with SAAS, you have the right to:

  • Equal access to courses, programs, services, and campus life.
  • Reasonable accommodations based on your individual needs.
  • Confidentiality of your disability-related information.
  • A fair and respectful process when requesting accommodations.
  • Ongoing support in navigating barriers that may impact your success.

Student Responsibilities

To make the most of your accommodations and support, students are expected to:

  • Provide appropriate documentation when requested.
  • Communicate accommodation needs in a timely manner.
  • Request and renew accommodations each semester.
  • Share accommodation letters with instructors.
  • Follow college policies and procedures.

Taking an active role in the process helps ensure accommodations are implemented effectively.

Grievances & Appeals 

SAAS is committed to working collaboratively with students to resolve concerns. If you have questions, disagree with a decision, or encounter barriers, we encourage you to reach out so we can address the issue together. 

When to Use the Grievance Process 

You may consider filing a grievance if: 

  • You disagree with an accommodation decision 
  • An approved accommodation is not being implemented 
  • You experience barriers to accessing your courses or campus services 

Steps for Addressing Concerns 

  1. Contact SAAS to discuss the issue and explore possible solution
  2. If concerns are not resolved, you may pursue the formal grievance process 
  3. Connect with the ADA/Section 504 Coordinator for further review and support 

 

Grievance Process 

SAAS is committed to ensuring a fair, respectful, and supportive process for all students. If you disagree with an accommodation decision or experience barriers to access, you have the right to request a review through the appeal process.  

Students may file an appeal if they disagree with an accommodation decision, if an approved accommodation is not being implemented, or if they experience barriers to accessing their courses or campus services. Appeals must be submitted in writing within 10 business days of the decision or incident.  

To begin the process, send your appeal via email to: 

To support a thorough review, appeals must include: 

  • Your name and contact information  
  • A detailed description of your concern, including relevant facts, dates, and individuals involved 
  • A summary of steps already taken to try to resolve the issue informally 
  • A clear explanation of the outcome you are requesting and why 
  • Any additional documentation that supports your request 

Once your appeal is received, the Director will review all submitted materials and may request additional information if needed. A written response will be provided. Decisions are typically communicated within 20 business days. If additional time is needed due to extenuating circumstances, you will be notified.  

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