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Heartland Community College

Quality Matters

About Quality Matters

Quality Matters (QM) is the global organization leading quality assurance in online and innovative digital teaching and learning environments. It provides a scalable quality assurance system for online and blended learning used within and across organizations. Heartland Community College is a subscribing member of Quality Matters.

When you see QM Certification badges on courses, it means they have met the quality and design standards described in the QM Higher Education Rubric after a rigorous peer review process. The QM Higher Education Rubric is composed of eight general standards and 44 specific standards. The eight general standards are:

  • Course Overview and Introduction
  • Learning Objectives
  • Assessment and Measurement
  • Resources and Materials
  • Learning Engagement
  • Course Technology
  • Learner Support
  • Accessibility

HCC’s BIO191 receive Quality Matters certification for course design quality

Heartland Community College (HCC) is dedicated to providing a high-quality online education both pre and post COVID. The College recently earned the Quality Matters (QM) Certification Mark following a rigorous review process for BIOL 191 Microbiology.

The QM Certification Mark is the internationally recognized symbol of online and blended course design quality and represents HCC’s ongoing commitment to creating learning environments that provide learners with a clear pathway to success.

The certification is the result of HCC’s dedication to continuous improvement, including the innovative work of Dr. Manju Kishore, Biology Instructor and Mallory White, Adjunct Biology Instructor. Due to their foresight and dedication, HCC’s BIOL 191 course is now listed on the QM directory of certified courses.

“The Quality Matters Official Review provides an opportunity for faculty to reflect on their course through a learner perspective,” said Anna Catterson, Executive Director of Online Learning and Instructional Technologies for Heartland Community College. “From accessibility to learner engagement to assessments, the review used internationally-recognized Standards and best practices to examine critical course components related to the learner experience and ultimately learner success.”

The QM Official Review provided independent validation of the quality, learner-focused course design that HCC has been committed to for the past several years. Reviews are conducted by QM-Certified Reviewers and use the Quality Matters Rubric and associated Standards, which are based on research and best practices. A course earns the QM Certification Mark once it meets QM Rubric Standards at the 85% threshold or better and meets all Essential Standards.

Contact the TLC

2401 Student Commons Building
Heartland Community College
1500 West Raab Road
Normal, IL 61761

Kate Herald Browne, PhD

Director, Online Learning & Instructional Technologies
SCB 2401
Phone: 309-268-8297

Alex Kritselis, MS

Instructional Technologist
SCB 2401
Phone: 309-268-8017

Pete Pucek, MS

Instructional Technologist
SCB 2401
Phone: 309-268-8303